Refunds and Returns
If you’re not absolutely in love with your purchase then by all means send it back for a return within 5 days of delivery (Please check the Non-Exchangeable & Non-Refundable Items listed below). You simply need to contact us on our given contact numbers on website to initiate the return.
Our return system is super easy and is free of charge (for UAE Residents). After you contact us, our courier will collect the item(s) and a refund will be issued in your favor.
All orders paid for with a credit card on our website will be refunded to your card.
Customers who paid for their orders in cash or by card to the courier company will be refunded via store credit.
Once we receive the returned item(s), we will inspect them and if the item(s) are found in their original condition, we will process the refund.
For local shipments: We will bear the collection charges, however, we will not be able to refund the shipping cost paid earlier. Refund will be issued for the original amount paid on the returned item(s), excluding the original shipping cost & any bank charges in the case where the item(s) was paid for with a credit card.
Outside the U.A.E (other than Canada): The customer is responsible for returning the items to our office in Dubai at their own expense, including for those shipments refused at delivery. We will not be responsible for any loss or damage of the shipment on its way back to us. It is the customer’s responsibility to ensure that we get the items back in our office in their original state. Any custom duties or taxes that are imposed on the shipment back to us will be deducted from the refund value. Refund will be issued for the original amount paid on the returned item(s), excluding the original shipping cost, any bank charges, customers or duties.
Returns of orders shipped to Canada: Our customers in Canada can return their items to our representative’s address in Canada. We will not be responsible for any loss or damage of the shipment on its way back to us. It is the customer’s responsibility to ensure that we get the items back in their original state. Any custom duties or taxes that are imposed on the shipment back to us will be deducted from the refund value. Once we receive the returned item(s), we will inspect them and if the item(s) are found in their original condition, we will process the refund. Refund will be issued for the original amount paid on the returned item(s), excluding the original shipping cost, any bank charges, customers or duties.
Non-Exchangeable & Non-Refundable Items are:
- Used, damaged or tagless items
- Headwear including Turbans & Hijabs
- All accessory items (including magnetic accessories)
CONDITIONS
All items must be unworn, unwashed, undamaged, unused, and with all original tags attached. Where provided, original packaging, sealed packaging in original state, authenticity cards and dust bags should be included with your items. Unfortunately we won’t be able to accept items that don’t meet these criteria or are non-exchangeable. We reserve the right to refuse, at our own discretion, an exchange if we feel that the items have any signs of wear, alterations, misuse or damage whereby the item will be sent back to the customer.
Please see the tips below for keeping your items in returnable condition:
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment.
Unfortunately, we won’t be able to accept items that don’t meet these criteria or are non-exchangeable. We reserve the right to refuse, at our own discretion, an exchange if we feel that the items have any signs of wear, alterations, misuse or damage whereby the item will be sent back to the customer.